Malta House of Care serves a truly global patient population. Our patients come to Greater Hartford from around the world, speaking many different languages. In fact, 60% of Malta patients speak a language other than English.
Providing quality healthcare means making sure every patient can understand—and be understood by—their healthcare provider. With MARTTI (My Accessible Real-Time Trusted Interpreter), Malta is helping ensure that language never stands between a patient and the care they need.
Watch the video to see the difference language access makes for Malta’s patients and providers.
Making Every Patient Feel Seen and Heard
Visiting a medical office can be stressful for anyone. Add a language barrier, and patients may worry about whether they can accurately describe their symptoms, understand what their provider is telling them, or ask the questions they need answered.
MARTTI allows Malta’s healthcare providers to quickly connect with medically trained interpreters through video and audio. Patients can communicate in the language in which they are most comfortable, helping them better understand their diagnosis, medications, treatment plans and next steps.
As one Malta team member describes in the video, when patients see that an interpreter is available, “you can see their shoulders relax.”
MARTTI has also allowed Malta to expand far beyond what was possible with a single in-person interpreter. Today, interpretation services can go wherever our patients need them—from an exam room to our Mobile Healthcare Clinic to the front desk when someone needs help understanding directions or next steps.
And the impact extends beyond communication. With language interpretation available, Malta has seen fewer missed appointments, more patients returning for follow-up care, and improved connections to important health screenings. Effective communication also supports Malta’s strong outcomes in areas including diabetes management and breast cancer screening.
For Malta, breaking down language barriers is another way we can help ensure that every patient who turns to us feels seen, heard and cared for.
